Altafiber customer service. Jan 28, 2025 · altafiber customer service.
- Altafiber customer service altafiber Help Center: Internet - Troubleshooting. File a Customer Review; Better Business Bureau View Service Area Find Local Branches close. ALL SERVICES ARE SUBJECT TO ALTAFIBER’S GENERAL TERMS AND CONDITIONS. This view displays all the billing details for any services on your account. altafiber Help Center: Home Phone - Change or Add Service. SERVICE AND RATES 3. com. Customer Service Manager altafiber P. To find out if Fioptics for Business is available at your address, take our Business Solutions Quiz below. Find answers to common questions and issues about altafiber services, such as installation, equipment, billing, and features. Section 1: Customer-Owned Gateways for Use with Internet Service Terms and Conditions Supplement altafiber recommends using a altafiber provided gateway, as our gateways are specially configured to provide optimum service allowing the best support possible. After you’ve placed your order for new service or for a change to your existing service, you should receive, within ten business days, a welcome letter in the mail (or by e-mail if you signed up over the Internet). ” So, we’re raising the standard across the board with a redefined approach towards customer experience and increased commitment to community, all led by future-proof fiber and Cloud services that provide an elevated connection. Federal law allows local U. is now doing business as altafiber, Cincinnati Bell Telephone Company LLC is now doing business as altafiber Network Solutions and Cincinnati Bell Extended Territories is now doing business as altafiber Extended Territories. I have to call every year to "renegotiate" a new contract near the lower prices offered to new customers, but that's the game with almost any ISP. Find a Location. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal If you rent your home or apartment, the building owner may be responsible for the telephone wiring and jacks. We have a whole family active on the internet and feel no effect. Stop by our Florence location to sign up for our ultra-fast fiber Internet and WiFi service, with speeds ranging from 400 Mbps to 6 Gbps. Moving is made easy with altafiber. 1 OC-3 Service is available for a minimum term of 12 months, or under a term payment plan of 24, 36, 48, 60 or 84 months. TV TV Broadcast Fee - This surcharge is to recover a portion of the amount broadcasters charge altafiber to carry their channels. Cincinnati Bell Telephone Company LLC is now doing business as altafiber” to “Cincinnati Bell Inc. View and manage your altafiber bills online. altafiber’s plans range from 400 – 1,000 Mbps, with 2 Gig plans available in select locations. Broad Street Columbus, Ohio 43266-0573 Toll-free hotline: 1-800-686-7826 Public Service Commission of Kentucky 211 Soward altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Zero complaints about the quality of internet service or customer service. If a Customer terminates a service, without cause, prior to the expiration of the term, the Customer will pay to altafiber a Jan 14, 2025 · • Chat with a live altafiber representative for help with all service questions • Send us a question and we’ll reply back via email • Call us for 24/7 customer service, sales and technical support Other Features: • Use Message Center to retrieve important messages from altafiber Emergency: 911 City of Cincinnati: 911 Boone County: (859) 371-1234 Campbell County: (859) 292-3622 Kenton County: (859) 356-3191 Note: The above numbers are free from long distance charges. Additional rate plans, terms and conditions for all long distance plans can be found in the Service Agreements. I've been an Altafiber customer for 15 years, since the very beginning of their service rollout. Fioptics Care is a maintenance plan that includes coverage for a customer's inside wiring and jacks, general technician educational visits, and non-malicious damage to altafiber-issued HDMI cables, power cords, Ethernet cables, and remotes. 1 In addition to the Service Prices, Customer will incur any and all charges The city, in partnership with altafiber, is building a next-generation fiber network that will provide the fastest, multi-gig symmetrical upload and download speeds available to Dublin residents. 2 10 Gbps Ethernet Intra-building Connection: This Optional Service allows a customer to connect with another customer located within the same building. Investor Relations; Hawaiian Telcom; Carrier Services; White Pages; Contact Us; Suppliers Email or text notifications that your eBill is ready can be enabled by going to Billing > Bill Summary > Manage Notification in your My altafiber Account. “alta” is rooted in a word meaning “elevated. My altafiber TV Orbit HD set top box will not show my recorded shows from my altafiber TV Atom DVR My altafiber TV Orbit HD set top box will not show my recorded shows from my altafiber TV Atom DVR While this situation should not occur if both the Atom DVR and Orbit HD boxes have at least 3 bars of wireless connectivity, or if they are hard My altafiber is the free online billing management service from altafiber that makes doing business easier than ever. Looking for a fast, reliable fiber internet connection in Lawrenceburg? We offer speeds up to 2 Gbps (more than double our competitors highest tier) with no data caps or throttling, perfect for streaming, gaming, or working from home. altafiber Help Center - Home Phone - Calling Features. Jan 14, 2025 · • Chat with a live altafiber representative for help with all service questions • Send us a question and we’ll reply back via email • Call us for 24/7 customer service, sales and technical support Other Features: • Use Message Center to retrieve important messages from altafiber See full list on allconnect. First Time User? Register. altafiber Help Center: Account & Billing. Web Discount: Limited-time offer available only to qualified new business customers who order 1 Gig Fioptics Business Internet on a 24-month term online. • Data Over Cable Service Interface Specifications (DOCSIS) are used to provide HSI in areas of Lebanon, Ohio where altafiber provides traditional cable TV service. 1 In addition to the Service Prices, Customer will incur any and all charges that may be mandated by any regulatory Commission with jurisdiction over altafiber or Wavelength Service . altafiber is a joke when it comes to… altafiber is a joke when it comes to running a business. To submit a Secure ID request to xALI Web or xALI DBMS, please complete the User ID request form and email it (along with any supporting documents) to Donna Tepe at donna. My altafiber App My altafiber App Support Future Markets Future Customer Service & Sales. Ratings reflect non-technical customer service such as billing questions and account altafiber, formerly Cincinnati Bell, is a networking and technology company based in Cincinnati, Ohio. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in the area, and we’re not done yet. altafiber (root) Page. BY SUBMITTING AN ACCESS SERVICE REQUEST, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, UNDERSTANDS, ACCEPTS AND AGREES TO BE BOUND BY ALL SUCH TERMS AND CONDITIONS. Learn about the transition from Cincinnati Bell to altafiber, a technology company investing in fiber network. altafiber Help Center: Internet - Email. It is a sales position and you are dealing with customer issues over billing and services through face to face and phone interactions daily. in addition to hooking us up with the new equipment, he reviewed our bill and made several adjustments which significantly reduced our monthly fees. By choosing to use your own gateway with your altafiber Service, the following Your business deserves reliable phone service! 50+ calling features, unlimited long and long distance and more with a Price Lock Guarantee. Alta isn't always as amazing as it used to be 10 years ago, but you still have a good chance of local support if you escalate the call and you get First Time User? Register. 3. burke@altafiber. Customers who have maintained an active altafiber account within the past six months are not eligible for promotional pricing designated for new customers. With the latest Fioptics+ TV upgrade to your set-top box, you now have access to the YouTube application, which allows you to view YouTube videos right on your TV screen!. You can reach altafiber online or by phone. altafiber Help Center: Account & Billing - Promotions & Pricing. altafiber Help Center question. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal Term, the Customer will become liable for payment of the waived charges. To establish altafiber Lifeline service, a customer must have paid or made payment arrangements on any outstanding balance or final bill for local telephone services (and long distance services in Kentucky) provided by altafiber, and no other member of the customer’s household may owe money for such services previously provided at the “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. With altafiber Premier Whole Home Wi-Fi, you have access to a host of premium features and services designed to help you get more out of your Internet. Speed never sags if there is a lot of streaming in the neighborhood. Spectrum loses in every category, but most notably in customer service, uptime metrics, and performance. Text: (513) 301-2093. Jan 2, 2025 · Customers rated their satisfaction with Altafiber’s price, speed, reliability and customer service high, and its scores are well above the average in each of these categories. Box 693 Cincinnati, Ohio 45201 Phone: 513-565-9890 If you are still not satisfied, contact one of the following: Public Utilities Commission of Ohio Consumer Services Department 180 E. Went to the Kenwood office and was fortunate to have Drew work with us. altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. Secure Wi-Fi and cybersercurity options available with purchase of Secure Network. The price does not include the optional wireless gateway fee, as well as taxes and other fees. Construction on the fiber network began in spring 2024 and will take approximately 3 years to complete, submit your contact information to stay On June 14, 2023, Bridgewired and altafiber announced the transaction in which altafiber will acquire Bridgewired's broadband infrastructure, which provides high-speed Internet connectivity to residential and small business customers, as well as its customer base. When customers call our support lines, our welcome message will include a reminder of the impending brand change before the customer is transferred to a customer service representative. O. Sunday-Saturday: 24/7. altafiber offers installation and repair service for a fee. altafiber Help Center: Home Phone - Voicemail. 1. Altafiber has 45 locations, listed below. Refer now “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. This offer is only available to residential customers adding new altafiber Internet service. Altafiber internet is wonderful. Customer Service; Find a Store; If you and your friend or family member signs up for altafiber Internet service, you both receive a $25 bill credit. Customer must purchase the Fioptics Advanced internet add-on to qualify for Rapid Repair. altafiber - Help Center: altafiber Help Center: Internet. The welcome letter will include an explanation of the service(s) ordered, including the price, terms and conditions. Investor Relations; Hawaiian Telcom; Carrier Services; White Pages; Contact Us; Suppliers Get information about altafiber's business customer owned wireless gateway. 99% reliability. our phones never work i have to open a ticket for the same crap every day or every otherday. TERM 4. Check altafiber availability, and order NOW! If you’re from Kentucky, Ohio or Indiana, speak to representatives of altafiber customer service, today, and determine if Fioptics Internet is available at your exact location. Their service phone numbers are available 24/7. altafiber Help Center: Paying My Bill. Customers can reach out via phone, live chat, email, or through their website’s help center. Also customer service is fantastic. Was contacted by Altafiber and told that we needed to upgrade our tv boxes as they were due to be replaced. Check out the latest offers, and find out how to ensure moving your services is a breeze. Find out how the name change will impact your service, billing, and contact information. It is our mission to elevate your connection to the people, places, and things that matter most to you by delivering 100% fiber internet with symmetrical speeds up to 6 Gig, no data caps, and 99. How long will it take altafiber to install my TV service? The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). View all Service Agreements altafiber Help Center: Account & Billing - Autopay & eBill. Fioptics Care coverage will commence immediately upon activation of the product on the customer's account. Service availability is determined by your service address and may not be available in all areas. Learn more about altafiber's Service Charges and what to expect as a consumer. Wiring Options. Sign Up for News and Offers Submit Hear from our community leaders and customers on how altafiber elevates connection. Oct 31, 2024 · Understanding Altafiber Customer Service Options. Feb 7, 2025 · altafiber is a Fioptics TV and internet service provider (ISP) with coverage in parts of Ohio, Kentucky and Indiana. altafiber Help Center questions. Call: (888) 246-2355. Work environment is not terrible. This decision is seen as a “win” for national Internet Service Providers that supply high-speed Internet, and that aggressively lobbied for the change – although many of these providers have so far declined to discuss what Read CR's review of the altafiber (Cincinnati Bell) telecom services to find out if it's worth it. com If interested in establishing a new interconnection agreement service with altafiber, please contact Hollie Burke at hollie. 2. altafiber Fiber Internet Service in Dayton, OH Looking for internet service in Dayton, Ohio? Browse altafiber's fiber internet plans for an ultra-fast, reliable connection. Speak with a customer service agent “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Learn about altafiber culture, salaries, benefits, work-life balance, management, job security, and more. What should I know about how this branding change will impact my service? Our company is committed to consistently delivering an outstanding customer experience. altafiber will not enter a customer's premises or complete an installation or repair unless someone is on the premises while we are performing the work. Jan 28, 2025 · altafiber customer service. See below for answers to frequently asked questions about viewing, paying and managing your own bills with My altafiber. Jan 29, 2025 · See altafiber's latest deals and use this detailed availability map to see if you live in one of the 91 cities and towns across the 7 states where altafiber has Fiber, DSL, Copper, or Cable internet service. altafiber is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers. com It all starts in the name. altafiber Help Center: Internet - New Service Installation. Fiber is the Future My customer service in store, online, and even by text altafiber is committed to serving and investing in the Dayton community. Contact us or visit a store location for more assistance. altafiber - Help Center: Fioptics+ TV. 2 Service Performance While altafiber categorizes each HSI offering based on maximum speeds, the actual speed a customer altafiber Check Availability Page - Check the availability of service at your address. Premier includes everything you need to connect, protect, secure, and support the wireless devices in your home. Repair & Technical Support. The price lock is forfeited if service is suspended. Utility Surcharge - recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations. Looking for a fast, reliable fiber internet connection in Northern Kentucky? We offer speeds up to 2 Gbps (more than double our competitors highest tier) with no data caps or throttling, perfect for streaming, gaming, or working from home. Reviews from altafiber employees about working as a Customer Service Representative at altafiber. S. Investor Relations: 513-397-9804, 1-800-345-6301 investorrelations@altafiber. I would say 90% of all customers coming in are returning equipment, cancelling nag service, and arguing about their bill that they forgot to pay but blame you for. Click the "Add Telephone Number" button next to My Blocked List or My Allowed List. 4. broadcast television stations (ie. tepe@altafiber. Altafiber offers multiple channels for customer support that cater to different preferences and needs. They can also tell you all about the best-priced deals, on high-speed Internet, TV and phone that altafiber offers in your altafiber - Help Center: Account & Billing - Change/Add/Remove Service “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. To view your bill online, log on to your My altafiber Account and go to Billing > View Bill. What features are included with home phone service? The phone package option with Fioptics home phones service is HomePak Reach. Get FAQs, store locations and payment centers information. *Service not available in all areas; availability of 2 Gig and Symmetrical Speeds determined by the service address. they can be set to forward calls for after hours and this takes about an hour to do because you have to open a ticket every time. Spectrum will provide you less than you pay for, outages, and malicious customer service. altafiber is committed to serving and investing in the Dayton community. How does Net Neutrality affect me as an altafiber customer? The FCC recently voted to repeal net neutrality rules. It's fiber optics instead of cable. Our Brand Promise: We are so committed to serving our customers and communities that we introduced our brand promise. Find out how to chat, text, call or visit altafiber for help with new or existing products. Jun 7, 2024 · Richard S | 03-05-2024. You can also shop for TV and home phone services, smart home devices, and other electronics. Enter the telephone number and click "Add" altafiber Help Center: Internet - Troubleshooting. ymjek zfvx jxr lgp mdbum babgg apdx swmu gdls yklpzi dnsdlc svic ifwec kyejewj tahj