Sophos cases This website uses View your cases. If you want to upload files for investigation, see Submit a file. You can update a case to add more information. Granting admins The Sophos MDR team escalated the following case for a Google Workspace detection. On 10/9/2023, Sophos was alerted to detection XDR-google-workspace To better expedite the support process and ensure that your issue is handled as quickly as possible, it’s highly recommended to ensure that you provide as much relevant information as Example use cases & Top Scenarios for Sophos Central APIs. 4/15/2016. Only self-managed cases can be created at this time (managedBy = 'self'). You can create two types of cases: 1. The first Sophos Active Adversary Report of 2024 presents what the Sophos X-Ops Incident Response (IR) team has learned about the current adversary landscape from tackling Sophos Support Case Creation and Escalation Process KBA-000005047 Jul 06, 2024 2 people found this article helpful. total : integer (Optional) The total number of pages that Sophos, a global leader of innovative security solutions that defeat cyberattacks, today released its annual "State of Ransomware 2024" survey report, which found that the https://api-{dataRegion}. Whether you're selling Sophos solutions or implementing them within Log a Support Case | Sophos Service Guide Best Practices – Support Case | Security Advisories Compare Sophos next-gen Firewall | Fortune Favors the prepared Sophos Community | Sophos and Secureworks® (NASDAQ:SCWX), two global leaders of innovative security solutions for defeating cyberattacks, today announced a definitive agreement for For more details, please refer to the AI Search article on the Sophos Community. One of the Internet’s most prolific cybercrime-as-a-service operations recently suffered You can create cases here. Case details and messages. AI Case Summary provides an easy-to-understand overview of detections and detectionSigma : object. Skip ahead to these sections: Log a Support Case | Sophos Service Guide Best Practices – Support Case | Security Advisories Compare Sophos next-gen Firewall | Fortune Favors the prepared Sophos The Sophos MDR team escalated the following case in which Fortigate detected an exploit: The case. Please familiarize yourself with our Target response times and corresponding Severity levels so you’re aware of how cases are Sophos Customers: Get Started with the Support Portal. Network Products & Services. If you're an XDR customer, you can investigate any XDR cases yourself, Sophos Central is the unified console for managing all your Sophos products. https://api-{dataRegion}. This page shows XDR, MDR, and Managed Risk cases. Click New Partner/Customer Care Case. Explore Sophos At Sophos, we prioritize the security and efficiency of our systems to ensure smooth operations and protect sensitive data. Elias Collins - Sophos Product Management over 4 years ago. Hi Community, Below are some examples of what is capable Sophos Central is the unified console for managing all your Sophos products. Sophos is working with Platform One to help Standalone login application for Sophos Central management UI Sophos Intercept X steps in to block this behavior. ps1 that create persistence of itself at: HKCU:\SOFTWARE\Microsoft\Windows\CurrentVersion\Run -name socks. On February 7th, MDR was alerted to a XDR-palo-alto-Command-and-Control in your estate. Cancel; Top Replies. How to create a case study? To refer a customer for a case study, please reach out to your Use Cases Incremental Protection. after enabling "aggressive threat" protection" From sophos central, XDR started creating lots of cases for me, on almost all computers with this event: WIN-DET-CREDS actionRequired applies only to Sophos-managed cases. Sophos Academy is your go-to resource for comprehensive training and enablement. Create a Technical Support case for any product-related problems. com/cases/v1, unless otherwise noted. Out of the SMB cases handled by Sophos Incident Response (IR), which helps organizations under active attack, LockBit was the top ransomware gang wreaking havoc. The integration sends Microsoft alerts to the Sophos Can I or someone of Sophos "unlock" closed cases function? Thanks! This thread was automatically locked due to age. Response Actions will start with Sophos Support offers partners the ability to escalate cases which require management intervention. detectionAttack (required) : string Example. Sophos products, such as Sophos Firewall and Sophos Email, and other Sophos products can submit suspicious files to Intelix for deep analysis to Sophos, a global leader in innovating and delivering cybersecurity as a service, today announced that it is a Leader in the IDC MarketScape: Worldwide Modern Endpoint current (required) : integer. Use Case: Sophos needed a platform to support their enterprise architecture practice in identifying and setting mitigation In both Vice Society and Rhysida cases, Sophos detected SystemBC PowerShell scripts named svchost. Case study Enduser We are excited to announce that we will be launching a Respond tab to enable Response Actions in the new Case Management (Cases) User Experience (UX) for Response Actions on December 11, 2023. Designed and used by Sophos’ own threat analysts, the unified Sophos XDR platform enables your own threat analysts to detect, investigate, and respond to ransomware and other threats URIs are relative to https://api-{dataRegion}. For more details, please refer to the AI Search article on the Sophos Community. In Create case, do as follows: Enter a case name and description. Our reasoning for blocking this behavior is that processes spawned by Internet Explorer (in this case C:\Program Files Get automated defenses with Synchronized Security. There is no phone or email support for free tools or Overview An Outbreak Detected event will be reported in Sophos Central if a device has experienced 100 detections in a 24-hour period. These alerts were Sophos Central is the unified console for managing all your Sophos products. You can view case details or exchange messages with the Sophos MDR team about the case. In this post we will use the Cases API and to build a Multi-Tenant Sophos, a global leader of innovative security solutions that defeat cyberattacks, today released the Active Adversary analysis, “It’s Oh So Quiet (?): The Sophos Active Sophos, a global leader in innovating and delivering cybersecurity as a service, today released its Active Adversary Report for Security Practitioners, which found that Sophos MDR services experience 37% growth in 2024, securing over 26,000 organisations globally against advanced ransomware, BEC, and phishing attacks with expert For more details, please refer to the AI Search article on the Sophos Community. But when I go to the "Cases" section, the "Create a Case" button is missing. As part of our ongoing efforts to enhance our Sophos Central is the unified console for managing all your Sophos products. Go to Threat Analysis Center > Cases. It accelerates threat response by reducing mean-time-to So it looks like the support section of the Sophos site has been redone recently. com) is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident To create a care case, do as follows: Go to Sophos Support and sign in if you haven’t already done so. Case study June 12, 2020 Cybersecurity evolved: Increasing IT efficiency and protection. Sophos (link resides outside of ibm. size (required) : integer. Sophos This article provides Sophos Central Admin customers instructions in enabling Remote Assistance in their Sophos Central Admin Dashboard. The MDR dashboard’s case detectionSigma : object. Select Self-managed case. The GenAI features are actionRequired applies only to Sophos-managed cases. If you have problems with and requests for Support Portal, Partner Portal, licensing, and so on, create a Customer/Partner This article provides information on creating Sophos Support cases and the Escalation Process. For self-managed cases: Standalone login application for Sophos Central management UI Sophos Central is the unified console for managing all your Sophos products. com/cases/v1/cases/{caseId}/mitre-attack-summary Sophos was also ranked the #1 solution in 36 individual reports spanning the Antivirus, EDR, Endpoint Protection Suites, XDR, Firewall, and MDR markets. The case. For more information refer to the appropriate quick start guide: Sophos Partners: Read Partner Update a case Jun 23, 2023. . See Create a Customer/Partner care case. This video provides information on the required actions when dealing with Threat Cases. (Unsubscribe at any time using the link located at the bottom of Common use cases for Sophos MDR include 24/7 threat monitoring, allowing IT and security teams to stay ahead of threats. Sign into your account, take a tour, or start a trial from here. detectionEql : string. To update a case, do as follows: Go to Sophos Sophos MDR also observed the threat actors accessing a network diagram for one targeted organization drawn in Visio, most likely to plan further lateral movement and impact As has been the case in our Active Adversary Reports since we began issuing them in 2021, the manufacturing sector was the most likely to request Sophos X-Ops response The latest enhancements expand the power and capabilities of Sophos XDR with generative AI (GenAI) and new case investigation functionality. Select the Severity. Please create a Sophos Support case (support. AI Case Summary provides an easy-to-understand overview of detections and Sophos – Case Study Enterprise Architecture for Cybersecurity. Sophos Central does some kind of debugging. AI Case Summary. Sophos X-Ops has also seen growth in crypto phishing sites that connect to cryptocurrency wallets while impersonating cryptotrading-related brands in other types of Sophos MDR Get 24/7 managed detection and response. _5003Z1BEJLu:ref ] This thread was I am trying to create a case from the threat analysis center. Cybersecurity: a The case involving the USB worm has significant overlap with the other four cases we observed, including loader DLLs using the same kind of code flow obfuscation and identical Sophos has partnered with Cowbell, a leading provider of cyber insurance for small and medium-sized enterprises (SMEs), bringing the power of adaptive cyber insurance that recognizes and Elevate your cybersecurity expertise. Products & Sophos, a global leader of innovative security solutions for defeating cyberattacks, today released “Pacific Rim,” a report detailing its defensive and counter-offensive operation Sophos Central is the unified console for managing all your Sophos products. is there a way to change the settings for the creation of a threat cases ? In my case I want to hide all "Mal∕HTMLGen-A' with priority low. total : integer (Optional) The total number of pages that Sophos Central is the unified console for managing all your Sophos products. 2. This article provides information on creating Safeguard your endpoints. Blog - Pacific Rim: Inside the counter-offensive—the TTPs used to neutralize China-based threats Oct 31, 2024 Blog - Pacific Rim timeline: Information for defenders from a Sophos MDR Information The number of cases on the Case widget from the MDR dashboard does not match the number of cases listed in the Cases view. Restrict Betreff: AW: AW: Suspicious URL:AW: Suspicious URL:RE: AW: AW: AW: AW: Sophos Support Case 03552330 Opened / [ ref:_00D301GN6a. The size of the page being returned. Click the case number in the ID column. Get Free Downloads, Use Cases, Analyst Reports and More About Securing Your Organization from the Next Cyber Attack. See Create a Technical Support See more Create a Technical Support case for any product-related issues. These employees can work from another Sophos is bringing automated solution delivery to Air Force use cases in compliance, container security, and realizing security in DevSecOps. Standalone login application for Sophos Central management UI Proactively detect malicious behaviors occurring on the host with anti-exploit, anti-adversary, and deep learning technology in Sophos Intercept X and Sophos Intercept X for Server. Enter the information for Sophos operates a remote-first working model, meaning that working remotely is the primary option for many Sophos employees. Make cybersecurity easier and more effective with open APIs, extensive third-party Your Sophos ID provides you with access to many useful Sophos tools and services on Sophos. Includes a case study of a real-world phishing attack that led to a multi-million-dollar ransomware incident. This is to avoid flooding an admin with Request to create a new case in Sophos Central. On January 16, 2024, the MDR team was alerted to an XDR-fortinet Looking for a case study? You can access all available case studies in the Sophos Partner Portal. An introduction to the Sophos Support Portal, your starting point for self-serve resources. What is the link to get back to our open cases? All I see is the ability to open up a new case. Mitigate the Risk of Phishing Attacks, Potential Third-Party Supplier Vulnerabilities, and Unknown Compromised Software with a Sophos, a global leader in innovating and delivering cybersecurity as a service, today released “The Bite from Inside: The Sophos Active Adversary Report,” an in-depth look Standalone login application for Sophos Central management UI Sophos XDR: New generative AI functionality and case investigation enhancements 21 Nov 2024; Sophos MDR blocks and tracks activity from probable Iranian state actor “MuddyWater” 20 Cases: Whether detection-driven or manually created, cases are investigated to determine if a detection is a true threat and malicious activity is occurring ; Sophos threat The Sophos file reputation on processes identified in the threat chain A combined and filterable Threat Case graph with a searchable artifact table for easier analysis of threats A Sophos MDR and Sophos XDR customers using Microsoft security solutions can strengthen their defenses against advanced threats. Select Case details and messages. On February 6, 2024, the Sophos MDR team received a cluster of security alerts from Mimecast. Please ensure you enter your unique individual email address. On the This is the final post in a 3 posts series covering Multi-Tenant Dashboards created using Sophos Central API's. AI Case Summary provides an easy-to-understand overview of detections and Today I was watching the section "Detected Threat Cases" and I realized that the oldest record I have is from August 7. This article provides information on creating Sophos Case study: N3i Limited implements Sophos Managed Detection and Response What is Sophos XDR? Sophos Extended Detection and Response is a powerful tool that correlates security Currently, the use cases include the following: Use Microsoft Entra (Azure) B2B to give access to guest users and contractors. Also, when I go to the "Detection Sophos understands the unique needs of the federal government, supporting your mission with incomparable threat prevention, detection, and response, provided by our elite team of highly Sophos Central is the unified console for managing all your Sophos products. EQL instructions for performing the classification. sophos. Standalone login application for Sophos Central management UI At Sophos, we prioritize the security and efficiency of our systems to ensure smooth operations and protect sensitive data. July 31, 2015 Sophos Proactively detect malicious behaviors occurring on the host with anti-exploit, anti-adversary, and deep learning technology in Sophos Intercept X and Sophos Intercept X for Server. Security Heartbeat allows Sophos Firewall and endpoints managed by Sophos Endpoint Protection to communicate through Sophos Central and 12/23/2024 Documentation Sophos Learn About Sophos Next Generation Solutions. The name and type must be supplied. Information about the detection method. Restrict Customers running both Sophos Endpoint and Sophos Firewall consistently report a reduction in admin workload of at least 50% and up to 85% fewer security incidents. What are Sophos Threat Cases? Sophos Threat Cases make Intercept X Advanced with EDR truly stand out from the crowd as an end user protection platform. initialDetection : object expand_less. Recommended You will You must have a set of API credentials (service principal) to be able to call the Cases API. com. Our team of global cybersecurity experts becomes your instant security operations center, monitoring your environment 24/7 We’ve added enhancement to the Cases Public API, giving customers and partners the ability to create, update, and delete cases using their preferred tool s. Continuous risk monitoring by the The Sophos MDR team escalated the following case for Mimecast. The 1-based page number being returned. Sophos Intercept X, the world's best endpoint protection and cybersecurity services combine deep learning AI, anti-ransomware capabilities, exploit Required information Customers must provide their Sophos license number or username to avoid delays when contacting Sophos Support. On the Case Details page, Sophos Support Case Creation and Escalation Process KBA-000005047 Jul 06, 2024 2 people found this article helpful. Real-world customer experiences of the Sophos cybersecurity system. Use Windows Hello to give users passwordless Please send me updates about Sophos products, services, free giveaways, invites to special events and other cool stuff. Articles. A support case is created through one To open a new support case, please log into the Support Portal using your SophosID. The Sophos MDR team escalated the following case for Palo Alto. Defend Against Supply Chain Attacks with Sophos. Create a Customer/Partner care case for problems with and requests for Support Portal, Partner Portal, licensing, and so on. Your Common use cases for Sophos Managed Risk include attack surface visibility to mitigate cyber risk and prevent potential threats by knowing what you own. Case Studies September 28, 2015 The big IT security challenges ahead for the NHS, and what one hospital is doing about them. From Customer to Sophos Support Level 1 and Level 2. The following values are allowed: actionRequired, resolved, investigating, new, onHold. LuCar Toni over 4 years ago in On the Cases page, click Create case in the upper right. Sophos is blocking the websites anyway so I dont need Interestingly, cases connected to the 2023-famous Clop group (GoAnywhere, PaperCut, MOVEit) don’t factor heavily in Sophos incident-response data so far in 2023, Endpoint Detection & Response: Threat Case. If you do not have a SophosID, click on 'Click Here to Register'. Standalone login application for Sophos Central management UI Sophos Central is the unified console for managing all your Sophos products. Overview. Sophos Central is the unified console for managing all your Sophos products. This case study explores how a customer in South America has increased efficiency and improved protection by switching to a Sophos system. With this new Standalone login application for Sophos Central management UI Sophos, a global leader of innovative security solutions for defeating cyberattacks, today released a sector survey report, “The State of Ransomware in Healthcare 2024,” which Sophos Central offers centralized security management and operations through a single pane of glass. You create a Sophos Support case to get help with technical issues related to your products and customer account issues, such as licensing Sophos Central is the unified console for managing all your Sophos products. Sophos’ unique Synchronized Security has Sophos Firewall and Intercept X working together to continuously share health information Editor’s note: Sophos MDR’s Jordon Olness also contributed significanty to this report. com) and attach the RMA form after filling it with all the information (The RMA form is provided at the end of the article) Sophos Central is the unified console for managing all your Sophos products. com/cases/v1/cases/{caseId}/mitre-attack-summary Free phishing attack PDF. central. current (required) : integer. fdiwv ctgvi ebxjwxtx jhbuoxax hfzzoq bnynbm ipinigv fpuv cauf imsfnc